We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund.
Eligibility for a refund:
- Product is damaged or defective
- Product does not match the description
- Product was not delivered
*We require that you send us the Weeklypick product(s) via tracked delivery. Shipping fees remain your responsibility. This is necessary should they lose or damage the goods. Until the item reaches us it is under your responsibility.
How to request for a refund?
We're sorry that you are not satisfied with your purchase. Please contact us as soon as possible and we will assist you with any questions or concerns.
The earlier you contact us, the faster we can have the issue resolved for you.
Send us an email at email@example.com with the following information:
- Reason for your refund request
- Proof of purchase (full name and order number on your email confirmation)
- Photo showing the product defect / damage (if applicable)
We will notify you once we’ve received and assessed your request, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
As long as your product has NOT been submitted for fulfillment, we can cancel the shipment. There are no costs to cancel an order if it hasn't been shipped. Orders that have already been fulfilled and shipped are NOT eligible for cancellations / refunds.
Please contact firstname.lastname@example.org to request to cancel your order.